Isla Adie Customer Service

The burn time of Isla Adie's candle depends on its size. Here are the average burn times:

• 4 oz candles: Burn for approximately 20-30 hours.

• 8 oz candles: Burn for approximately 40-50 hours.

• 10 oz candles: Burn for approximately 50-60 hours.

• 16 oz candles: Burn for approximately 80-100 hours.

To extend the life of your candle, we recommend trimming the wick to about ¼ inch before each burn.

To ensure your handcrafted candles stay fresh and last longer, store them in a cool, dry place, away from direct sunlight and heat sources. This will help preserve the fragrance and prevent the wax from melting prematurely. Keep the lid on your jar (if applicable) to prevent dust or debris from settling on the surface of the candle.

If your handcrafted candle is smoking or flickering, it could be due to an overly long wick or being placed in a drafty area. Here's how to fix it:

• Trim the wick to about ¼ inch to stop excess smoke.

• Move the candle to a draught-free area.

If the problem persists, try moving to a smaller wick size or contact us for further assistance.

Keep your soap in a cool, dry place to avoid it becoming too soft or losing its fragrance. You can store it in its original paper wrap to maintain its freshness until you're ready to use it. If you have multiple bars of soap, stack them in a box or container to prevent dust from settling on them.

To extend the life of your soap and keep it in great condition:

• Store your soap in a dry area: After each use, place your soap on a soap dish with drainage to prevent it from sitting in water. This will help prevent the soap from softening too quickly.

• Avoid direct water flow: Try to avoid letting the soap sit in running water for prolonged periods. This can cause it to melt faster.

• Keep it cool and dry: Store your soap in a cool, dry place when not in use, especially if it's a handmade bar.

• Use a soap bag: If you have smaller pieces of soap, using a soap bag or mesh pouch can help preserve the soap and create a nice lather.

If your soap is getting soft, it's likely due to excess moisture. To prevent this, place your soap on a soap dish with drainage that allows water to drain away from the soap. Avoid storing it in areas with high humidity, and make sure to dry it off after each use.

Yes! Our soaps are made with natural, skin-loving ingredients like olive oil, coconut oil, and shea butter, which are gentle enough for both body and face. However, if you have sensitive skin or allergies, we recommend checking the ingredient list or doing a patch test before using the soap on your face.

Our Botanic Scrub Soap are a wonderful, exfoliating addition to your skincare routine. To get the most out of your Botanic Scrub soap:

• Use with care: Loofah is an exfoliating material, so use gentle pressure when scrubbing to avoid skin irritation.

• Storage: After each use, store your botanic scrub soap in a dry, well-ventilated area to allow the loofah to dry completely. This helps prevent the soap from becoming mushy or losing its shape.

• Avoid prolonged soaking: Don't leave the loofah soap in water for extended periods, as this can cause the loofah to break down faster. Instead, allow it to drain and dry out after each use.

Botanic Scrub soaps are infused with natural loofah fibers inside the soap, which provide gentle exfoliation. These fibers help remove dead skin cells, leaving your skin feeling smooth and refreshed. They are ideal for use on rough areas like elbows, feet, and knees, but can be used all over the body. Botanic Scrub soaps also tend to last longer than regular Bar soaps because the loofah helps prevent the soap from melting away too quickly.