1. Shipping Options and Delivery Time:

• Domestic Shipping: We offer reliable shipping throughout the United States.

• Same-Day Shipping: Orders received by 12:00 PM EST will be shipped the same day. Orders placed after 12:00 PM EST will be processed and shipped the following business day.

• Local Same-Day Delivery: We offer same-day delivery for local customers (within a certain radius of our location) for orders received by 12:00 PM EST. Orders placed after 12:00 PM EST will be delivered the next business day. Local delivery availability is based on location.

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2. Shipping Fees:

• Free Shipping: Enjoy free shipping on all orders over $50 within the U.S.

• Standard Shipping: For orders under $50, a standard shipping fee of $15 will apply, or the fee may be adjusted based on the shipping weight and destination. The cost is calculated at checkout based on the total weight of your order and delivery address.

•  Expedited Shipping: If you need your items sooner, expedited shipping options (e.g., 2-Day or Next-Day shipping) are available at checkout. Delivery times and prices will be calculated based on the carrier and destination.

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3. Delivery Timeframe:

• Standard Shipping: Delivery typically takes 3-5 business days depending on your location within the U.S.

• Expedited Shipping: If you choose expedited shipping, delivery time will be based on the carrier’s schedule.

• Local Same-Day Delivery: Orders placed by 12:00 PM EST will be delivered the same day within our local delivery radius. Orders placed after 12:00 PM EST will be delivered the next business day.

 

4. Packaging:

Isla Adie carefully package all orders to ensure safe delivery, using eco-friendly materials whenever possible. Our handcrafted candles and soaps are securely wrapped to prevent damage during transit.

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5. Tracking and Notifications:

Once your order has been shipped, you’ll receive a tracking number via email or SMS (if provided). You can track the status of your package and estimated delivery date through the carrier’s website. You’ll be notified of any delays or issues that arise during transit.

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6. Address Accuracy:

Please make sure to double-check your shipping address during checkout. We are unable to change the shipping address once an order has been processed or shipped. If there are any issues with your address, please contact us immediately.

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7. Shipping Delays:

While we do our best to ensure timely delivery, please note that shipping delays may occur due to circumstances outside of our control, such as weather, carrier issues, or holidays. We encourage you to place orders in advance during busy seasons (e.g., holidays) to avoid delays.

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8. Order Issues or Damages:

If your order arrives damaged or if there are any issues with your delivery, please contact us within 7 days of receiving your package. We will do our best to resolve the issue promptly, including offering refunds or replacements where applicable.

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Additional Notes:

• Real-Time Carrier Rates: For the most accurate shipping cost, we provide real-time rates from trusted carriers like USPS, UPS, and FedEx. This ensures that you’re charged based on the most up-to-date shipping costs for your location.

• International Shipping: Currently, we only offer shipping within the United States. However, we plan to offer international shipping in the future. Please stay tuned for updates!

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